Thank you for visiting Twinklevibe, the ultimate online destination for top-quality men's and women's accessories, operated by Brightwave Entertainment. Our goal is to ensure a hassle-free shipping experience for all our customers. This Shipping & Delivery Policy will explain how we manage your order dispatch and delivery.
In this document, references to "we," "our," and "us" pertain to Twinklevibe and our team, while "you" and "user" refer to our valued customers. By using our website and making purchases, you accept and agree to the practices outlined in this policy. Please review the information for a seamless and smooth shopping journey.
Currently, we only ship within India. At this moment, international shipping is unavailable.
Once your order is placed, our team will begin processing it within 1 to 2 business days, excluding weekends and public holidays. After processing, you will receive an email with your order details and shipping information.
Expect your accessories to be delivered within 3 to 8 business days after shipment. We strive to ensure prompt delivery for a satisfying experience.
In case of a failed delivery due to reasons such as an incorrect address, recipient unavailability, or refusal to accept the package:
If your order arrives damaged, please notify our customer support team within 48 hours of receipt. Kindly include photos of the damage to help us resolve the issue faster.
For lost packages, we will coordinate with our shipping partner to investigate. If the package is confirmed lost, we will offer either a replacement or refund.
Certain items may have special shipping conditions due to size or fragility. These will be clearly mentioned on the product description page.
If you have any questions about shipping or delivery, feel free to contact our support team at brightwaveentertainment@gmail.com. We are happy to assist you!
We appreciate your choice to shop with Twinklevibe, and we’re committed to providing an efficient and reliable shipping experience.
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