CANCELLATION POLICY 

Welcome to Twinklevibe’s Order Cancellation Policy 

Thank you for visiting our Order Cancellation page. At Twinklevibe, powered by Brightwave Entertainment, we’re committed to providing you with high-quality men’s and women’s accessories. We understand that plans can change, and sometimes you may need to cancel your order. To make this process as smooth as possible, we’ve outlined our straightforward cancellation policy below. 

Definitions 

In this policy, “you” refers to our valued customers, while “we,” “us,” and “our” refer to Twinklevibe and our team. By making a purchase, you accept the terms outlined here. We recommend reviewing this policy to ensure a smooth shopping experience. 

Eligibility for Cancellation 

We do our best to fulfill cancellation requests where feasible. However, cancellations are subject to conditions. Orders that have already been processed or dispatched are typically not eligible for cancellation. Additionally, custom or personalized items come with their own cancellation guidelines. 

To find out if your order is eligible for cancellation, you can check the order status through your account or reach out to our support team. The sooner you act, the more likely your cancellation will be successful. Please note, if your order is in process or already shipped, cancellation may not be possible, and extra charges might apply. Orders made during special sales or promotions may have different cancellation rules. 

Cancellation Timeframe 

You can cancel your order within a certain time frame, depending on the status of your order. If your order is still in its early stages, cancellation is easy. However, once it moves into processing or shipping, cancellation may not be possible. Check your account to confirm whether your order is eligible for cancellation. During busy seasons or promotions, please be aware that the cancellation window may vary. 

Steps to Cancel Your Order 

To cancel an order, follow these steps: 

1. Log into your Twinklevibe account. 
2. Go to the “Order History” section. 
3. Choose the order you wish to cancel. 
4. Click “Cancel” and follow the instructions. 

In case of any challenges, our support team is just a message away. Please remember that cancellations are only possible within the specified time frame. Once your order has shipped, changes or cancellations are no longer possible. 

Refund Process for Canceled Orders 

Once your cancellation request is approved, we’ll process your refund to your original payment method. You can expect the refund to be credited within a few business days. If you have any questions about your refund, our customer service team is here to help. 

Items Excluded from Cancellation 

Some items are ineligible for cancellation: 

• Personalized or custom-made products cannot be canceled once production begins. 
• Orders that have already been processed or dispatched are not eligible for cancellation. 
• Orders from clearance, flash deals, or special promotions may follow different cancellation policies, which will be explained at checkout. 

We recommend reviewing product details and cancellation terms before finalizing your purchase. If you have any doubts, please feel free to contact our customer support team for more details. 

Policy Changes & Disclaimer 

We may revise or update this policy at any time without giving notice. By placing an order, you confirm that you accept the terms as stated here. 

Additionally, we may cancel an order at our discretion, especially in cases involving policy violations or suspected fraudulent activity. In case of any discrepancies, the terms on our website take precedence. 

Need Help? 

If you have any questions or need assistance, please reach out to our support team at brightwaveentertainment@gmail.com. We’re always here to help!