RETURNS & REFUND POLICY 

Introduction 

Welcome to Twinklevibe’s Returns & Refund Policy. As the ultimate destination for men’s and women’s accessories, managed by Brightwave Entertainment, we are committed to providing you with a smooth and enjoyable shopping experience. This policy explains the steps for returning, exchanging, and receiving refunds for items purchased from our platform. 

Throughout this policy, the terms “you,” “customer,” and “buyer” refer to those making purchases, while “we,” “us,” and “our” refer to Twinklevibe and our team. By completing a purchase, you acknowledge and agree to the terms of this Returns & Refund Policy. We recommend reading it carefully to ensure a seamless shopping experience. 

Policy Acceptance 

By using our website and completing a purchase, you consent to the terms and conditions outlined in this Returns & Refund Policy. 

Returns & Refund Process 

To qualify for a return and refund, the following conditions must be met: 

• Original Packaging : All returned items must be in their original, unopened packaging. 
• Tags & Labels : Items should include all original tags and labels. 
• Condition : The product must be unused, undamaged, and in its original form. 
• Processing Time : Refunds will be processed within 5-7 business days after the item has been inspected. 

Eligibility for Refunds 

To initiate a return, please contact our customer service team with the following information: 

• Your order number 
• A clear explanation of the return reason 
• Any supporting images or documents 
• Your contact details for follow-up 

For a refund to be processed, the item must be unused, in its original packaging, and have the tags still attached. Refunds will be credited to the original payment method within 5-7 business days. 

Partial Refund Policy 

Partial refunds may be considered for returned items that show minor signs of wear, damage, or missing parts after evaluation. 

Please be aware that return shipping charges are the responsibility of the customer, and shipping fees will not be refunded unless the return is a result of an error on our part. 

Items Not Eligible for Refund 

Certain items are non-returnable and non-refundable, including: 

• Customized Items : Personalized or custom-made items are non-refundable unless they are defective or incorrect. 
• Hygiene-Sensitive Products : Products like personal care, grooming accessories, or earrings that come into direct contact with the skin are non-returnable once opened, in compliance with hygiene regulations. 
• Signs of Wear : Items with visible damage or showing signs of excessive use will not be accepted for return. 
• Packaging : Items must be returned with all original packaging intact and undamaged. 

Contact Us 

We know that online shopping can sometimes be challenging, and we are here to help. If you have any questions or need further assistance regarding our Returns & Refund Policy, please contact our customer service team at brightwaveentertainment@gmail.com. We’re more than happy to assist you! 

Thank you for choosing Twinklevibe. We are committed to ensuring that your shopping experience remains as smooth and enjoyable as possible.